Coaching & Counseling staff are a key management responsibility. Coaching may be structured or opportunistic. Coaching staff requires special skills that pay dividends in performance, morale and personal effectiveness.
Overview
Coaching & Counseling are imparting skills and knowledge. With effective coaching, the skills, knowledge and productivity of staff increases. Their ability to handle situations increases. This means their productivity increases.
Counseling is not just for problems, it also helps us obtain maximum productivity and job satisfaction for our high performing staff. Counseling skills are a key element in helping potential ‘superstars’ to develop.
This practical and intensive course gives participants the key skills and understanding they need to develop staff in a planned manner or ad-hoc situations.
Course Objectives.
 Participants will learn:
– recognize how coaching takes place in their jobs and the value of such skills
– the role of counseling in effective management
– to ‘manage’ the counseling session to ensure a productive outcome
– the value, role and constituents of effective preparation
Course Outline
 Why Coach Staff?
– Coaching situations and analysis
– Barriers to coaching
– The manager’s role
 Agreeing the Need
– Identifying opportunities
– Questioning
– Handling delicate situations
– Dealing with real and perceived obstacles
 The Coaching Sequence
– How to break down a task
– Identifying ‘units’ to coach
– Building a coaching session
– Passing skills
 How People Learn
– Information acquisition styles
– Understanding people’s preferences
– Understanding our own style and the risks involved
 Getting Them to Remember
– Understanding how memory works
– Application of memory principles
– What Is Counseling?
– The role of counseling in producing performance
– When a conversation becomes counseling
– Definition of counseling
– Common pitfalls
 Counseling Structure
– Opening the session
– Declaring covert/overt objectives
– Getting to the bottom of the problem/issue
– Counseling to help good performers get better
– Exploring ways forward and agreeing on an action plan
– Common errors
– Agreeing objectives
 Counseling Preparation
– Performance analysis checklist
– Use of motivators
– Environment