By the end of the program, participants will be able to:
 Explain performance management – definitions, aims and developments.
 Use tangible and intangible measures of performance.
 Set business based objectives – including SMART targets and measures.
 Understand the performance management cycle and how to manage it.
 Complete the performance management cycle including end of year reviews, using competencies and the various rewards programs.
Program Outline:
Performance Management – Introduction and Definitions
Establishing Effective Objectives
 Cascading – Vision, Mission and Strategies
 Performance Criteria – 3 Types
 Critical Success Factors and Key Result Areas
 ey Performance Indicators (KPIs) and Units of Measure
 Financial and Non-Financial KPIs
 SMART Criteria – Establishing Individual Goals and Measures
 Semi-Tangible Factors – Competencies and Values
Managing the Performance Cycle
 Continuous Reviews and Assessments
 Performance Gaps
 Common Causes of Poor Performance
 The Appraisal Process
 End of Year Reviews
 Roles of Employees and Managers
Coaching
 Benefits of Good Coaching
 Characteristics of a Good Coach
 Elements of a Good Coaching Session
 Good Habits of Effective Listeners
 Asking Questions
 Diagnosing Performance Problems
 Follow Up
 Communication Skills for Effective Coaching
 Five Steps of Coaching for Optimal Performance
Developments in Performance Management
 Competency-Based Performance Management
 Performance Management – It is Not Just About Pay
 Performance and Pay – Some Tips
Frequently Asked Questions
 Answers to Questions on Performance Management You Never Knew You Had
Breaking News
 Up to the Minute News on Trends in Performance Management as They Happen